Dear Marci, My doctor believes I need a medical procedure, but a representative from my Medicare Advantage Plan said that it will not be covered. Is there anything I can do to ask my plan to reconsider? -Isabel (Dover, DE) Dear Isabel, If your Medicare Advantage Plan denies coverage for a health service or item before you have received the service or item, you can appeal to ask your plan to reconsider its decision. Follow the steps below if you feel that the denied health service or item should be covered by your plan. Note: You will follow different appeal processes if your plan has denied coverage for care you have already received or a prescription drug.Before you can start your appeal, you will need to get an official written decision from your plan, called a Notice of Denial of Medical Coverage. You are typically first told verbally that your plan will not cover a service or item when you or your doctor call to confirm coverage before the service is provided. If the plan tells you that the service or item will not be covered, they should also send you the Notice of Denial of Medical Coverage. You should receive this written denial within 14 days.You can request a fast (expedited) appeal if you or your doctor feel that your health could be seriously harmed by waiting the standard timeline for appeal decisions. If your plan approves your request to expedite, it should issue a decision within 72 hours. For this and the following levels of appeal, your doctor can ask that the plan follow the expedited timeline.Start your appeal by following the instructions on the Notice of Denial of Medical Coverage. Make sure to file your appeal within 60 days of the date on this notice. You will need to send a letter to your plan explaining why you need the service or item. You may also want to ask your doctor to write a letter of support, explaining why you need care and addressing the plan’s concerns. Your plan should make a decision within 30 days. If you file an expedited appeal, your plan should make a decision within 72 hours.In some cases, your plan can extend its decision deadline up to 14 days. You should be notified if this happens.If you don’t receive a Notice of Denial of Medical Coverage within two weeks (or 28 days if your plan extended its decision deadline), you can file an appeal without it. Start your appeal by sending a letter to your plan explaining that it has been two weeks since you initially requested an item or service, and you have not received a denial notice. If possible, include a doctor’s letter of support. You may also want to file a grievance.If you have a good reason for missing your appeal deadline, you may be eligible for a good cause extension.If the appeal is successful, your service or item will be covered. If you appeal is denied, you should receive a written denial notice. Your plan should also automatically forward your appeal to the next level, the Independent Review Entity (IRE). There are several further steps in the appeals process that you may be able to follow if your appeal continues to be denied. Remember to keep good records of all your communications throughout the appeals process. You should submit all requests in writing, and keep fax transmission reports, mail information by certified mail, or return receipts. Write down the details of any phone calls you make related to your case, including what you discussed, who you spoke to, and the date and time of the call. If you need assistance understanding the coverage rules surrounding a health service or item, or help completing your appeal, you can contact your State Health Insurance Assistance Program (SHIP) for assistance by calling 877-839-2675. -Marci |
Dear Marci,
Dear Marci,
I have Medicare, and my doctor has recommended getting several vaccines in the coming year. How will Medicare cover these vaccines?
-Lorelai (Lancaster, PA)
Dear Lorelai,
Vaccines that you receive in an outpatient setting may be covered by Medicare Part B or Part D. Part D covers most vaccines that your doctor recommends you get, with a few exceptions (see below). Part D plans must include most commercially available vaccines on their formularies, including the vaccine for shingles (herpes zoster).
The amount you pay for your vaccine may vary depending on where you are vaccinated. Make sure to check your plan’s coverage rules and see where you can get your vaccine at the lowest cost. Typically, you will pay the least for your vaccinations at:
- In-network pharmacies
- A doctor’s office that
- Coordinates with a pharmacy to bill your Part D plan for the entire cost of the vaccination process (the drug and its injection)
- Or, can bill your plan directly for the vaccination process using an electronic billing system
When you are vaccinated in either of the above settings, you should only need to pay the plan’s approved coinsurance or copay for the drug and vaccination process. When you get a vaccine, ask the provider to call your Part D plan first to find out if your provider can bill your Part D plan directly. If this is possible, you should not have to pay the full out-of-pocket cost and later request reimbursement from your plan.
You may end up paying more for your vaccination if your provider:
- Cannot coordinate with a pharmacy to bill your Part D plan for the entire cost of the vaccination process (the drug and its injection)
- And/or, cannot bill your plan directly for the vaccination process using an electronic billing system
In these circumstances, your provider will bill you for the entire cost of the vaccination (the drug and its injection). You will have to pay the entire bill up front and request reimbursement from your Part D plan. It is important to know that your provider may charge you more than the Part D-approved amount for the vaccination, but your plan will only reimburse up to the approved amount—and you will not be refunded for any amount you pay the provider above the Part D-approved amount.
If you have Extra Help, the federal program that helps pay for some to most of the out-of-pocket costs of Medicare prescription drug coverage, you can go to any provider or in-network pharmacy to get vaccines. You will be covered for your vaccination and will only be responsible for the Extra Help copay. However, if you get your vaccine from a provider who does not directly bill your plan, you may need to pay the entire bill up front and then request reimbursement from your plan.
Part B covers the vaccines for the flu, pneumonia, and hepatitis B in the following situations:
- Flu: Part B covers one flu shot every flu season. The flu season runs from November through April. Depending on when you choose to get your flu shot, Medicare may cover a flu shot twice in one calendar year. For example, if you get a shot in January 2019 for the 2018/2019 flu season, you could get another shot in October 2019 for the 2019/2020 flu season.
- Pneumonia: Part B covers two separate pneumonia vaccines. Part B covers the first shot if you have never received Part B coverage for a pneumonia shot before. You are covered for a different, second vaccination one year after receiving the first shot. You are not required to provide a vaccination history when receiving the pneumonia vaccine. You can verbally tell the health care professional administering the shot if/when you have received past shots.
- Hepatitis B: Medicare Part B covers the hepatitis B vaccine if you are at medium or high risk for hepatitis B (If you are at a low risk, the shot will be covered under Part D).
If you qualify for Part B coverage of a flu, pneumonia, or hepatitis B shot, Original Medicare covers these vaccinations at 100% of the Medicare-approved amount when you receive the service from a participating provider. This means you pay nothing (no deductible or coinsurance). Medicare Advantage Plans are required to cover these vaccines without applying deductibles, copayments, or coinsurance when you see an in-network provider and meet Medicare’s eligibility requirements for the service.
Part B also covers certain vaccines after you have been exposed to a dangerous virus or disease. For example, Part B will cover a tetanus shot if you step on a rusty nail, or a rabies shot if you are bitten by a dog. Original Medicare covers 80% of the Medicare approved amount for these vaccines after you meet the Part B deductible, and you will be responsible for a 20% coinsurance charge. If you have a Medicare Advantage Plan, contact your plan to learn about the cost-sharing for vaccines like these.
-Marci
Healthy aging!
As an adult, regular physical activity is one of the most important things you can do for your health. It can prevent many of the health problems that seem to come with age. It also helps your muscles grow stronger so you can keep doing your day-to-day activities without becoming dependent on others.
Not doing any physical activity can be bad for you, no matter your age or health condition. Keep in mind, some physical activity is better than none at all. Your health benefits will also increase with the more physical activity that you do.
If you’re 65 years of age or older, are generally fit, and have no limiting health conditions here are some things that the Center for Disease Control says are healthy and helpful.
Do some aerobic exercise each week. Walking is the easiest way. At a moderate pace, 250 minutes a week is the reccomendation. That is a little over 35 minutes a day. At a vigorous pace only 75 minutes a week is needed. And you can do as little as 10 minutes at a time and still get the aerobic effect. The point is to get the heart rate up.
In addition to aerobic work, muscle work is also needed each week. This could be weight lifting, resistance bands, heavy gardening or yoga. To keep our muscles strong we need to place enough resistance on the muscles so that the next movement is hard.
The point is to have active bodies as we age. You can find a wide variety of ways to stay active and still enjoy the process. For more information on this subject go to http://cdc.gov.
Dear Marci,
Dear Marci, I read a news story about fraudulent durable medical equipment suppliers. Are Medicare beneficiaries at risk of medical equipment fraud? How can I identify fraud like this, and how can I protect myself from it? -Arnav (Edison, NJ) Dear Arnav, Medicare Part B covers durable medical equipment (DME), which is equipment that serves a medical purpose, is able to withstand repeated use, and is appropriate for use in the home. There have been many recent reported instances of DME fraud, errors, and abuse, so it is important to recognize what DME fraud might look like. Some examples of DME fraud might include:Someone uses a fraudulent physician’s identity, or a physician’s stolen identity, to medically certify that you need DME.Someone steals your Medicare number and uses it to bill Medicare for a service that you do not need and/or was never delivered.Someone offers you a meal or food in exchange for your Medicare number.Someone calls you or visits your home to offer you “free” equipment that you do not need and then bills Medicare for the equipment.A DME supplier bills Medicare for more expensive DME than the equipment provided.A DME supplier continues to bill Medicare for rental payments for your DME after it has been returned.To protect yourself from DME fraud, errors, and abuse, learn the coverage rules about Medicare’s coverage of DME. Medicare will not cover DME unless your doctor has certified that you need it. There must also be documentation in your medical record supporting your medical need for the equipment or supplies. If you do need DME, ask your doctor about whether you meet the coverage requirements to get it. If you do, get your DME from a supplier that accepts Medicare assignment or, if you have a Medicare Advantage Plan, from an in-network supplier. Be aware of aggressive marketing that tries to persuade you to change DME suppliers. Before making a decision to change suppliers, speak with your doctor and your current supplier to see if there is a need for you to change. Do not respond to ads that offer “free” equipment to Medicare beneficiaries, be skeptical of offers that seem too good to be true, and do not give any personal information to someone who calls offering DME that you did not ask for. Protect your Medicare number. Only give your Medicare number to your doctor and other providers. Be careful when others ask for your Medicare number or offer free services as long as you provide your Medicare number. Check your Medicare Summary Notices (MSNs) if you have Original Medicare, or your Explanations of Benefits (EOBs) of you have a Medicare Advantage Plan, and billing statements regularly. Carefully look for any suspicious charges or errors. Also, remember that providers are not permitted to routinely waive cost-sharing or offer gifts or financial incentives for you to receive services from them. If you see any suspicious charges or have any reason to believe your provider is inappropriately billing Medicare for DME, call your provider to see if they have made a billing error. If you suspect a health care provider of DME fraud, contact your Senior Medicare Patrol (SMP) by calling 877-808-2468 or visiting www.smpresource.org. Your SMP can help identify Medicare fraud, errors, and abuse, and report them to the correct authorities. -Marci |
May is Skin Cancer Awareness Month. According to the Skin Cancer Foundation, skin cancer is the most common cancer in the United States, but is also one of the most preventable forms of cancer. The following prevention tipscan help protect you:Seek the shade, especially between the hours of 10 a.m. and 4 p.m.Avoid tanning and never use UV tanning bedsCover up with clothing, including a broad-brimmed hat and UV-blocking sunglasses.Use a broad-spectrum (UVA/UVB) sunscreen with an SPF of 15 or higher every day. For extended outdoor activity, use a water-resistant, broad spectrum (UVA/UVB) sunscreen with an SPF of 30 or higher.Apply one ounce (2 tablespoons) of sunscreen to your entire body 30 minutes before going outside. Reapply every two hours or after swimming or excessive sweatingKeep newborns out of the sun. Sunscreens should be used on babies over the age of six months.Examine your skin head-to-toe every month.See a dermatologist at least once a year for a professional skin exam. |
Last week, Medicare Rights President Fred Riccardi participated in an event hosted by The Atlantic called, “The State of Care: Future of Medicare.” Fred joined a panel discussion with Tricia Neuman of Kaiser Family Foundation and Zirui Song of Harvard Medical School about putting patients first and providing them with tools to make informed medical decisions. Watch the segment with below. Watch the entire event here. |
Dear Marci is a biweekly e-newsletter designed to keep you — people with Medicare, social workers, health care providers and other professionals — in the loop about health care benefits, rights and options for older Americans and people with disabilities. For reprint rights, please contact Mitchell Clark The Medicare Rights Center is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs and public policy initiatives. |
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Dear Marci.
Dear Marci,
I started taking immunosuppressant drugs after an organ transplant that I had several years ago. I have recently been running into a lot of trouble getting them covered. How does Medicare cover immunosuppressants, and what can I do about my problems getting them covered?
-Maya (Spartanburg, SC)
Dear Maya,
Immunosuppressants are drugs that you take following a transplant to prevent your body from rejecting the donor organ. The way Medicare covers your immunosuppressant medication depends on the circumstances of your transplant.
Medicare Part B covers your immunosuppressants if you meet all of the following requirements:
- You received your transplant in a Medicare-approved facility
- You had Medicare Part A at the time of your transplant
- You have Medicare Part B when getting your prescription filled
If you have Original Medicare, Part B will cover your immunosuppressant medication at 80% of the Medicare-approved amount, meaning that you will be responsible for a 20% coinsurance charge. If you have a Medicare Advantage Plan, contact your plan to learn about its costs and coverage rules for immunosuppressants.
Part D covers your immunosuppressants if you did not have Part A at the time of your transplant or you did not have your transplant in a Medicare-approved facility. Part D coverage for this type of drug typically means higher costs and additional restrictions, such as having to go to in-network pharmacies for your drugs.
All Part D formularies must include immunosuppressant drugs. Step therapy is not allowed once you are stabilized on your immunosuppressant drug. However, prior authorization can apply. This means that your plan may need to verify that Part B will not cover your drugs before providing coverage. Be sure to look for plans that have the fewest coverage restrictions and that have your pharmacy in the preferred network.
If you are experiencing issues accessing your medication, first become familiar with the rules around its coverage, including whether it is supposed to be covered by Medicare Part B or Part D.
Then, ask your pharmacist to submit claims to the correct part of Medicare. If your pharmacist is having trouble billing, or if you are being denied coverage for a drug, it is possible that the medication is being billed incorrectly. If your provider is unsure how to submit these claims, tell them who they can reach out to for assistance:
- For a Part D-covered drug, they should contact your Part D plan.
- For a Part B-covered drug, they should contact the Medicare Administrative Contractor for your region if you have Original Medicare or your private health plan if you have Medicare Advantage.
If payment is denied, appeal the denial. You have the right to appeal a denial by Original Medicare or your plan. Ask your doctor to help you prove that the medication is medically necessary for you and that you meet the coverage criteria. If you need help appealing a denial of coverage, contact your State Health Insurance Assistance Program (SHIP) by calling 877-839-2675 or visiting www.shiptacenter.org.
-Marci
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